FAQ's

Why feed koocachew?

Our ranges are developed by nutritionists, additive free and all recipes, excluding our cold pressed Lamb & Rice, are grain free. We have single source protein options available and all our recipes are gentle on tummies, good for your dog's coat and skin, and include only the freshest of ingredients. As you take a look through our collections and recipes we have highlighted the ways each on is beneficial to your dog. Our unique collection gives you peace of mind that whatever range and recipe you pick it is nutritiously beneficial for your dog and enhances their health and happiness. 

Where do you source your ingredients? 

We source our ingredients in the UK, whenever possible. Our Superfood and Dry Food Collections include ingredients produced in the UK. Both our Cold Pressed and Frozen Raw Collections ingredients are locally sourced in Scotland.

Every ingredient in our recipes are ethically and sustainably sourced and we only include the finest and fresher ingredients. 

Does your food contain artificial preservatives?

None of our recipes contain artificial preservatives. 

Is your dog food grain free?

Yes, all our recipes are grain free apart from our Cold Pressed Lamb & Rice. However, apart from rice in this recipe no other grain products are included. 

Where is koocachew made?

Every koocachew recipe is made and packaged in the UK.  We source all our collections from two trusted manufacturers, both of whom have the highest level of experience and meets the highest UK standards. Every recipe is developed by them with advice from nutritionists to ensure they are nutritionally beneficial to your dog. 

How often should I feed my dog?

It is recommended that an adult dog is fed 1-2 times a day. This can be more based on your individual dog’s needs. 

Senior dogs can benefit from 3 meals a day, this is because their capacity to digest all the nutrients from the meal lessens. Feeding 3 meals a day can increase the amount of nutrients they manage to digest from each meal. 

For puppies, we recommend feeding 3 meals a day until they reach 6 months of age; this can then gradually drop back to 2 meals a day.

How much should I feed my dog?

We recommend that your read our feeding guide as the amount to feed your dog is dependent on their weight and the specific recipe. 

It is important to note that this is a guide and you should watch your dog's weight and adjust accordingly. 

How do I store my dog food?

Storage of our Dry Food, Superfood and Cold Pressed Collections is easy. We recommend that they are stored in their bag or a box in a cool and dry space. Never store your food in areas of heat and never in an air tight container. 

For storage of our Frozen Raw Collection see the question below. 

How do I transition my dog to koocachew?

To switch to koocachew we suggest that you start by adding a small amount of koocachew, 25% of their daily food intake, to their current food. Keep increasing the amount of koocachew over the course of a week until you have fully changed over.

How quickly is my food delivered?

Koocachew aims to get your dog food order to you as quickly as possible. We process all orders the next working day after the order is placed - but this can be delayed if we're very busy. We aim to have your order to you within 2-4 working days. UK bank holidays are not classed as a working day, so please allow an extra day or two for dispatch.

Raw Frozen Orders: We only deliver raw frozen on a Tuesday, Wednesday and Thursday only in order to avoid orders spoiling over the weekend. Please note, if you have ordered Raw Frozen and any other food from our collections you will receive your order in separate deliveries. If you require your order delaying, please contact us rather than changing your delivery date with DPD, especially if you have ordered Raw Frozen, to prevent food from defrosting.

We can only accept orders for delivery within the United Kingdom, and additional delivery charges may apply to deliveries in Northern Scotland, Scottish Highlands & offshore islands.

Standard delivery on all orders is £4.95. 

Can I cancel my subscription?

Yes, you can cancel, skip or pause your subscription anytime. You can do this in your customer portal or by getting in touch with the koocahcew team. See our subscription policy for full details. 

How is cold pressed food made?

Cold Pressed food is minimally process and is pressed at low temperatures, around 100°C less than traditional kibble. This gentle process keeps the goodness in, supports digestion, reduces bloating and improves overall health. Protein, vegetables, herbs, minerals and vitamins.

Each ingredient is selected for their health-promoting properties to create a range of flavours to suit every dog. Our recipes are blended by our expert nutritionist to ensure the perfect balance of nutrition and flavour. Cold pressed fed dogs generally have improved overall health.

Why should I consider feeding raw?

Raw food is as minimally processed and natural as wet dog food can get. No heating, bulking or complicated processes which can destroy all the goodness and benefits. Our recipes contain no colouring or preservatives. Some recipes have added vegetables, herbs and vitamins, making them a nutritionally complete meal with no need to add anything to it. With the right amount of protein and fat with no fillers, digestion is quicker and easier. Raw fed dogs tend to have healthier weight, better skin, breath, and reduced shedding.

What hygiene steps should I take if I am feeding raw?

Basic hygiene rules should apply to the handling of any raw meat products and this also applies to all dog foods. Dogs are incredibly robust and can eat the most disgusting things on our daily walk with little or no after effects. We on the other hand would become extremely ill if exposed to some of the items that our dogs come into contact with. So, a good level of hygiene and some precautions such as correct storage of raw meat, keeping work surfaces clean and handwashing after handling meat, food bowls or touching the dog’s mouth after they have eaten are all excellent precautionary measures. a separate area at the bottom of the fridge where you can safely defrost meat is also ideal.  

Whether feeding dried or raw food your dog’s bowl can harbour bacteria, not only from the food and also salvia. By using stainless steel bowls you can thoroughly scrub them with hot, soapy water to keep them fresh and clean.

Salmonella can be passed in the dogs’ faeces in both raw and kibble feed dogs so the common-sense practise of picking up dog poop straight away in an appropriate bag, sealing it and disposing responsibly will prevent any danger there. Anti-bacterial wipes or sanitising hand gel are also a good idea to have with you when out walking as there are no hand washing facilities. 

How do I store my frozen raw food?

To make raw feeding easier and cost effective you really do need a freezer. A separate area at the bottom of the fridge where you can safely defrost meat is also ideal. 

Raw Frozen food should be kept in the freezer until you are ready to pop it in the fridge to defrost. It can remain in your fridge for up to 4 days.

Owners with multiple dogs often resort to buying a separate freezer and fridge for dog food to make storage and de-frosting easier and to make use of any multi- buy savings or reduced items in supermarkets. 

Will my dog easily adjust to raw food?

Occasionally your dog may go through a detox phase after a 1 to 3-month period of changing to a raw diet.   This often manifests itself through the skin and digestive system as excessive coat shedding, itchy skin or feet an increase in the production of ear wax and a mucus coating over the stools.  

If the dog was fed a very poor-quality food for a number of years then one or more of the symptoms could be likely for a short space of time. This will soon pass and as long as the dog is well in themselves, it is nothing to worry about. Make sure the water bowl is washed out and refreshed every day to encourage drinking and keep hydration levels up.   

Do you have any tips for feeding raw?

Our top tips include being aware of hygiene rules you should follow and transitioning your dog over slowly. 

Remembering to take food out of the freezer can be a challenge at first until you get into a new routine and learn how long it takes to defrost.  

Another tip is to remember that most dogs do not like eating food straight out of the fridge and this can be off putting for them. Leaving the food covered on the side until it reaches room temperature or transferring it into the dog’s bowl and trickling a little boiling water from the kettle over the surface of the food and mixing in should remove the chill factor.

If you have any other questions for the team please email us hello@koocachew.com