Shipping policy

Koocachew aims to get your dog food order to you as quickly as possible. We process all orders the next working day after the order is placed - but this can be delayed if we're very busy. We aim to have your order to you within 2-4 working days. UK bank holidays are not classed as a working day, so please allow an extra day or two for dispatch.

Raw Frozen Orders: We only deliver raw frozen on a Tuesday, Wednesday and Thursday only in order to avoid orders spoiling over the weekend. Please note, if you have ordered Raw Frozen and any other food from our collections you will receive your order in separate deliveries. If you require your order delaying, please contact us rather than changing your delivery date with DPD, especially if you have ordered Raw Frozen, to prevent food from defrosting.

Standard delivery on all orders is £4.95.

We can only accept orders for delivery within the United Kingdom, and additional delivery charges may apply to deliveries in Northern Scotland, Scottish Highlands & offshore islands. For delivery prices to these areas please email the team hello@koocachew.com or call us on 01383 852742